Job Specification: Dental Receptionist & Administrator
Location: O’Neill Dental Care, Swords
Employment Type: Full-Time
Salary: Competitive, based on experience + performance-based incentives
About Us At O’Neill Dental Care
We’re more than a dental practice—we are dedicated to transforming smiles and creating exceptional patient experiences. Our state-of-the-art facility is known for delivering top-tier dental care with a focus on warmth, professionalism, and innovation. We’re seeking a passionate, dynamic Dental Receptionist & Administrator to join our team and be the face of our practice, driving outstanding customer care and contributing to our growth.
The Role
We’re looking for an exceptional Dental Receptionist & Administrator who thrives in a fast-paced environment, loves connecting with people, and is motivated to help our practice succeed. As the first point of contact for our patients, you’ll play a pivotal role in creating a welcoming atmosphere while efficiently managing administrative tasks and supporting revenue growth through excellent patient engagement and operational excellence.

Key Responsibilities

• Patient Experience Champion: Greet patients with warmth and professionalism, ensuring every interaction leaves a lasting positive impression. Handle inquiries, appointment scheduling, and follow-ups with care and efficiency.
• Revenue Generation: Actively promote services, treatment plans, and membership programs to enhance patient uptake and drive practice growth. Process payments, manage billing inquiries, and ensure accurate financial transactions.
• Administrative Excellence: Manage patient records, appointment schedules, and insurance claims with precision using [Insert Practice Management Software, e.g., Dentrix, Open Dental]. Maintain organised systems to keep the practice running smoothly.
• Team Collaboration: Work closely with dentists, hygienists, and support staff to ensure seamless patient flow and exceptional care delivery.
• Customer Care Advocacy: Resolve patient concerns with empathy and professionalism, turning challenges into opportunities to build loyalty.
• Marketing Support: Assist with patient retention initiatives, such as follow-up calls, email campaigns, or social media engagement, to boost patient satisfaction and referrals.

Who We’re Looking For

The ideal candidate is a proactive, organized, and personable professional with a passion for customer care and a knack for driving results. You’re someone who:

• Loves People: You have a natural ability to connect with patients, making them feel valued and understood from the moment they walk in.
• Thrives on Results: You’re motivated by contributing to the practice’s success, whether through upselling services or streamlining operations.
• Excels in Organisation: You juggle multiple tasks with ease, maintaining accuracy and efficiency under pressure.
• Brings Energy and Enthusiasm: Your positive attitude and proactive mindset inspire those around you.

Qualifications & Skills

• Experience: Minimum 2 years of experience in a dental or medical receptionist/administrative role (preferred) or a customer-facing role with transferable skills.
• Technical Proficiency: Familiarity with dental practice management software (e.g., Aerona, Dentally, Exact) and Microsoft Office Suite.
• Communication: Outstanding verbal and written communication skills, with a warm and professional demeanor.
• Sales Acumen: Proven ability to promote services or products, with a focus on enhancing patient engagement and revenue.
• Problem-Solving: Ability to handle patient concerns or operational challenges with tact and efficiency.

Why Join Us?

• Competitive Salary: Attractive salary with performance-based bonuses tied to patient satisfaction and revenue goals.
• Supportive Team: Work alongside a passionate, collaborative team dedicated to excellence in patient care.
• Growth Opportunities: Access to training and development to enhance your skills and grow within the practice.
• Modern Environment: Enjoy working in a cutting-edge facility with the latest dental technology.
• Impactful Role: Be the heartbeat of our practice, making a tangible difference in patient experiences and business success.

Job Types: Full-time, Permanent
Pay: €37,000.00-€47,000.00 per year

Benefits:

• Employee discount
• On-site parking
• Store discount

Work Location: In perso

• Patient Experience Champion: Greet patients with warmth and professionalism, ensuring every interaction leaves a lasting positive impression. Handle inquiries, appointment scheduling, and follow-ups with care and efficiency.
• Revenue Generation: Actively promote services, treatment plans, and membership programs to enhance patient uptake and drive practice growth. Process payments, manage billing inquiries, and ensure accurate financial transactions.
• Administrative Excellence: Manage patient records, appointment schedules, and insurance claims with precision using [Insert Practice Management Software, e.g., Dentrix, Open Dental]. Maintain organised systems to keep the practice running smoothly.
• Team Collaboration: Work closely with dentists, hygienists, and support staff to ensure seamless patient flow and exceptional care delivery.
• Customer Care Advocacy: Resolve patient concerns with empathy and professionalism, turning challenges into opportunities to build loyalty.
• Marketing Support: Assist with patient retention initiatives, such as follow-up calls, email campaigns, or social media engagement, to boost patient satisfaction and referrals