ROLE OVERVIEW:

Are you looking for your next role and have experience within the dental industry?
We are seeking a highly organised, personable, and proactive Receptionist to join our dental team.
As our practice grows we are looking to expand our team to provide a better service to our patients.
This role is pivotal in ensuring an outstanding patient experience from the first point of contact through to the completion of treatment. The ideal candidate will be confident in front-desk reception duties and will have a good understanding of both private and NHS dentistry. It is essential you are a people-person, well-organised, and understanding that our team provides excellent care!

RECEPTION DUTIES:

• Greet patients warmly and professionally, both in person and over the phone.
• Manage appointment bookings, recalls, cancellations, and confirmations.
• Handle patient enquiries efficiently and empathetically.
• Process payments and manage financial transactions.
• Maintain accurate patient records and manage compliance-related documentation (GDPR, NHS/Private requirements, etc.).
• Keep the reception area clean, welcoming, and organised.
  It is important to understand reception and how it works in order to identify patient needs and existing processes. This will allow the receptionist to also work better with the rest of the reception and admin team, and wider clinical team.