We are looking for a friendly person to join our team.
In our orthodontic office, the receptionist is responsible for tasks such as greeting patients, managing appointments, handling phone calls and emails, processing billing and insurance claims, and maintaining office organization and cleanliness.
They act as a crucial administrative link between patients and the dental team, requiring strong communication, organizational, and computer skills to ensure a positive and efficient patient experience.

Key Responsibilities

• Patient Interaction: Greeting patients in person and over the phone, answering questions about treatments and services, and providing a friendly and reassuring presence.
• Appointment Management: Scheduling, confirming, and rescheduling appointments, and proactively filling cancelled slots to maximize clinician hours.
• Administrative Tasks: Managing phone calls, emails, and mail, filing documents, scanning medical records, and maintaining patient databases.
• Financial Operations: Handling patient payments, processing insurance claims, and assisting with various administrative tasks related to billing and accounts.
• Office Coordination: Keeping reception areas tidy, managing office supplies, and assisting with any local administrative tasks.

Essential Skills

• Communication Skills: Excellent verbal and written communication is vital for interacting with patients, staff, and handling inquiries.
• Customer Service: A friendly, approachable, and professional demeanor is essential to create a positive experience for patients.
• Organization: The ability to multitask and stay organized is crucial for managing schedules, patient files, and other administrative duties.
• Computer Proficiency: Strong computer skills are necessary for using dental software for bookings, managing digital records, and generating documents.
• Attention to Detail: Accuracy is important when updating patient information, filing records, and documenting treatments.
• Adaptability: Being able to handle unexpected situations and patient delays gracefully is a key aspect of the role.

Job Type: Part-time
Pay: From €17.00 per hour
Expected hours: 22 per week

Experience:

• Dental or Reception : 1 year (preferred)

Work Location: In perso

• Patient Interaction: Greeting patients in person and over the phone, answering questions about treatments and services, and providing a friendly and reassuring presence.
• Appointment Management: Scheduling, confirming, and rescheduling appointments, and proactively filling cancelled slots to maximize clinician hours.
• Administrative Tasks: Managing phone calls, emails, and mail, filing documents, scanning medical records, and maintaining patient databases.
• Financial Operations: Handling patient payments, processing insurance claims, and assisting with various administrative tasks related to billing and accounts.
• Office Coordination: Keeping reception areas tidy, managing office supplies, and assisting with any local administrative tasks