JOB DESCRIPTION

Are you a dedicated dental professional seeking a rewarding, patient-focused role?
By The Lake Dental is currently accepting applications for a full-time Patient Concierge. This is an exciting opportunity to join our exceptional team and contribute with leadership, insight, and excellence in patient service within a patient-centered, highly respected dental practice.

QUALIFICATIONS

• Minimum of two (2) years of experience in a dental office environment, with demonstrated capability in both administrative and clinical workflows
• Solid understanding of dental terminology, treatment planning, and appointment scheduling to ensure seamless patient experiences
• Strong communication skills, with the ability to foster collaboration, and resolve challenges effectively
• Self-driven and results-oriented, with a strong sense of ownership and accountability for KPIs, deliverables, and overall patient service standards
• Excellent organizational and time management abilities, capable of juggling multiple priorities while maintaining a high level of accuracy and efficiency
• Experience managing multi-provider scheduling, ensuring effective time utilization and minimizing patient wait times
• Proficiency in Dentrix software, as well as MaxAssist, with the ability to optimize there use for reporting, scheduling, and daily operations

ABOUT THE ROLE

As the first point of contact for our patients, the Patient Concierge plays a key role in creating a welcoming and seamless experience.
This position is ideal for a senior level administrative person with a background in the dental field, experience in treatment coordination, and/or a background in a clinical role.

We are seeking candidates who are:

• A highly experienced dental receptionist who excels at patient care, administrative efficiency and has a strong knowledge of practice operations
• An experience treatment coordinator looking to take on a more focused role with supervisory responsibilities

Our ideal team member embodies our core values: communication, curiosity, empathy, honesty, impact, and passion.

KEY RESPONSIBILITIES

• Oversee the patient reception experience, ensuring each interaction reflects the practice’s commitment to professionalism, empathy, and efficiency
• Manage and optimize appointment scheduling to align with daily production goals and support provider utilization
• Supervise the accurate preparation and submission of insurance claims and treatment estimates, maintaining compliance and minimizing delays in reimbursement
• Lead timely and empathetic communication across all patient channels (phone, email, in-person, texting), ensuring consistency and service excellence
• Oversee appointment confirmation processes to reduce no-shows and maintain an efficient schedule
• Take ownership of end-of-day financial and operational reconciliation, ensuring accuracy in reporting and readiness for the next business day
• Serve as a liaison between administrative, managerial and clinical teams, facilitating smooth communication and collaboration across departments