JOB DESCRIPTION – DENTAL RECEPTIONIST

Dental Care Ireland Westport, Co Mayo, have an excellent opportunity for a Dental Receptionist to join our busy, well-established practice.

• This is a permanent, full-time role, 32-40 hrs per week.
• 1+ years’ dental/medical receptionist experience required.

This is a great opportunity to work alongside our experienced staff and Dentists in our modern, computerised Practice. Our Practice has a friendly, supportive team in place.
We won ‘Employer of the year 2023’ at the Irish Dentistry Awards and are now ‘Great Place to Work’ certified as of May 2024.

SUMMARY OF ROLE

The Dental Receptionist is responsible for providing excellent service to our patients. The Dental Receptionist will work in close partnership with the team, take instruction from the dentist and practice manager and have the ability to take ownership and responsibility for policies and procedures in the practice, as set out by Dental Care Ireland and other regulatory bodies.

TASKS/RESPONSIBILITIES

• Greeting and registering patients on a day to day basis at the reception desk.
• Providing information and reassurance to patients about their treatment.
• Handling, recording and resolving patient complaints in line with company guidelines.
• Phone and email management throughout the day.
• Daily cashing up exercise for the practice.
• Appointment book management to ensure maximisation of working hours.
• Providing support to clinicians by sending prescriptions, referral letters, x-rays etc.
• Performing any local admin tasks such as filing/scanning/lodgements/post etc.
• Payor claim administration for GMS/PRSI/VHI/DeCare .
• Completion of various spreadsheets for accounts purposes (i.e. cash sheet, trackers etc) .
• Key holder duties.