Main purposes of the job :
Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the Practice Manager
Key Responsibilities and Main Duties:
· Perform a high-quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability in line with the GDC guidelines and Practice policies.
· Establish and maintain productive working relationships with all members of the dental team and Liaise with the Practice Manager on all matters concerning administration, pay and service conditions
· Answering the phone in a polite and timely manner
· Booking and changing appointments both in-person and over the phone
· Ensuring patients are booked in upon arrival and the clinicians are made aware.
· Dealing with incoming enquiries from patients, in person, over the phone or via email.
· Sending communications to patients using their chosen method.
· Taking payments and cashing up.
· Placing and receiving orders from suppliers as appropriate to your job role.
· General administration such as scanning or photocopying.
· Ensure patient records are kept up to date and stored securely.
· Be the first point of call for any complaints, be confident in the procedure and direct to the complaints manager as required.
· Check and action any emails and any enquires that come in.
· Keep patients informed of any delays
· Prepare patients records and day sheets for each dentist
· Carry out routine housekeeping procedures Liaise with dental labs, suppliers and other organisations as required
· Keep the office, patient’s toilet and reception area tidy and welcoming.
· Follow up care – ensure smooth journey and 7 star patient experience!
· Social Media and Content creation
Wage will be Minimum wage for your age.
Receptionist 1 - would be front of house full time Monday - Friday 8.45-515pm with a 1 hour lunch break.
Receptionist 2 - would be more telephone/office based. The hours would be discussed in interview but would be afternoon/early evening Tuesday - Friday and Saturday Mornings. Minimum 35 hours with a 1 hour lunch break.
Please send CV FAO Hannah Burrell Practice Manager - hannah.burrell@downingdental.co.uk
Job Types: Full-time, Permanent
Pay: From £12.21 per hour

Benefits:

• Additional leave
• Employee discount
• Free parking
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details