Full job description

We are seeking an organized, professional, and patient-focused Dental Receptionist to join our growing clinic team. The ideal candidate will serve as the face of our practice, managing front-desk operations, patient communications, and daily clinic workflows. Direct hands-on experience using DOK32 Software (EMR/PMS) is strictly required for this role to ensure a seamless transition into our digital workflow.

Key Responsibilities

• Front Desk Operations: Welcome patients warmly, manage the check-in/check-out process, and maintain an organized, professional reception area.
• DOK32 Software Management: Utilize DOK32 daily to schedule, reschedule, cancel, and optimize patient appointments to minimize gaps in the daily schedule.
• Patient Digital Records: Oversee electronic patient registration, manage digital consent forms, and ensure patient files and medical histories are accurately updated in the DOK32 system.
• Billing & Payments: Input dental codes, enter proposed treatment plans, handle billing queries, and securely process cash, card, and insurance payments.
• Communication Hub: Answer incoming phone calls, respond to emails, and coordinate patient flows directly with dentists, dental assistants, and hygienists.

Requirements & Qualifications

• Software: Mandatory proficiency with DOK32 dental software (candidates without prior EMR software experience will not be considered).
• Experience: Minimum of 1–2 years of experience working as a medical or dental receptionist.
• Skills: Strong multitasking abilities, attention to administrative detail, and a calm, polite demeanor under pressure.
• Languages: High proficiency in English (both written and verbal). Bilingual fluency in Arabic is highly advantageous.

Salary will discuss upon interview

• Work Location: In person