Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Schedule appointments and manage the dental calendar to optimise patient flow.
• Handle patient inquiries and provide clear information about treatments, services, and insurance options.
• Manage both NHS and private patient bookings and ensure correct processes are followed for each.
• Maintain accurate and up-to-date patient records, adhering to compliance standards.
• Process payments and handle billing and financial queries with attention to detail.
• Use dental software such as Carestream R4, SOE, or Sensei Cloud to manage patient data, appointments, and treatment plans.
• Collaborate effectively with clinical staff to support patient care and treatment coordination.
• Uphold patient confidentiality and comply with data protection regulations at all times.

Skills and Requirements

• Strong organisational skills with the ability to manage multiple tasks in a busy environment.
• Proficiency in dental software systems (preferably Carestream R4, SOE, or Sensei Cloud) and general office applications.
• Excellent communication skills, both verbal and written, to interact professionally with patients and colleagues.
• Knowledge of both NHS and private dental systems, including how to communicate with and support patients under each scheme.
• A passion for patient care, with a warm, empathetic, and understanding approach.
• Fluency in English is essential; additional languages are an asset.
• Previous experience in a dental or healthcare setting is preferred; nursing experience is a plus but not required.