JOIN THE MONARCH DENTISTRY TEAM IN MISSISSAUGA!

We are looking for dedicated team members to join our Erin Mills location. The ideal candidate is a multi-tasker who values teamwork and is committed to delivering exceptional patient care.
Position: Dental Office Administrator / Receptionist

SKILLS AND BEHAVIOURS:

• Excellent communications and interpersonal skills to maintain effective rapport with patients, dentists, and other staff members.
• Actively and willingly aids other team members without being asked.
• Regularly presents process improvements to the practice.
• Maintains composure under pressure during times of change.
• Role models the Monarch service philosophy with every patient interaction
• Establishes lifelong patient relationships, ensuring retention, and loyalty.
• Coordinates and communicates to ensure each patient visit runs seamlessly.
• Identifies and notes patient preferences, ensuring patient records and charts are impeccable.
• Processes all patients accounts with accuracy, responds to all fee inquiries in a positive manner.
• Keeps the reception room patient ready, always ensuring operational excellence.

REQUIREMENTS AND QUALIFICATIONS:

• Experience as a dental office administrator or receptionist.
• Proven ability to optimize patient scheduling.
• Knowledge of maintaining patient privacy and confidentiality.
• Flexible schedule, with availability for evenings and weekends as needed.
• Previous dental assisting experience (preferred).
• Strong organizational and multi-tasking skills.
• Punctual, reliable, and adaptable to diverse patient needs.
• Excellent interpersonal skills.
• Experience with dental practice management software ( Abeldent) is an asset.

• Answer telephone calls from patients and address them respectively and in a friendly manager when they visit the clinic.
• Schedule patient appointments and communicate schedule openings with the dentist.
• Register new patients in line with acceptable standards of the clinic.
• Help patients fill out medical forms at the clinic to avoid errors and inaccurate information.
• Explain clinical procedures and educate patients to help clarify any questions or concerns they may have.
• Inform patients of in-house dental services offered by Monarch.
• Ensure that patients are made aware of cancellation policies (2 business days notice).
• Ensure that all patient files and documents are kept confidential and destroyed properly.
• Respond to all patient inquiries in a professional and timely manner, including emails and phone calls.
• Attends and actively participates in team meetings.
• Contributes to the team by working with clinical and administrative teams equally.
• Effectively manage recall system and accurately maintain patient database.
• Optimizes the appointment schedule by ensuring the day is full, with limited gaps.
• Manage patient calls, handling inquiries, confirmations, and appointment amendments.
• Manage potential cancellations and overcome objections.
• Processes referral letters and other patient correspondence upon receipt from provider.
• Ensure all patient billings are accurate.
• Follows the patient collection process and actively works to reduce accounts receivables.