Covenant Community Care is a faith-based, charitable, non-profit Community Health Center, providing medical, dental, and counseling health care services to the people of Metro Detroit. As a Federally Qualified Health Center (FQHC), we offer integrated health care services to everyone, regardless of their ability to pay.

JOB DESCRIPTION:

The dental receptionist is the first contact for patients and visitors. The receptionist greets patients in a professional, friendly and polite manner. The receptionist helps the office run smoothly and efficient and follows the policies at all times in line with the company’s mission, goals and values.

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED
• 2+ years previous experience working in a fast-paced environment
• Valid State of Michigan Driver’s License

PREFERRED QUALIFICATIONS:

• Prior work experience in a dental or clinic environment preferred
• Fluent in Spanish a plus

POSITION CRITERIA:

• Customer Service- Excellent care and communication skills, and excellent telephone manner
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation- Actively looking for ways to help people.
• Multitasker- Able to manage multiple tasks simultaneously while maintaining calm and providing excellent customer service.
• Dependable‐ Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff.
• Efficient‐ tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change.
• Organized‐ desk/workstation in order, can retrieve requested items, others can pick up staff member’s work in their absence.
• Teamwork‐ assists others, supports others, committed to success of the organization, self‐sacrificing, leads in areas of expertise, seeks help when needed, positive team spirit, openness to others’ views. Must be able to communicate and interact with coworkers.
• Professionalism‐ appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients‐unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted.
  Job Type: Full-time

At Covenant we offer our employees:

• Comprehensive Benefit program
• Vacation, Sick, and Personal time (VSP)
• Paid holidays
• 401K
• Life insurance, long term and short term disability

All candidates must successfully complete an office skills assessment, a criminal background check, and TB test as part of the hiring process

RESPONSIBILITIES:

• Provide support to all staff members
• Report any matters of importance to the appropriate people.
• Encourage effective teamwork and appointments
• Complete any reasonable duties requested by Clinic Manager
• Greet and care for all patients and visitors in a polite and courteous manner at all times.
• Deal with all questions both in person and on the telephone in a polite and professional manner
• Always be aware of patient confidentiality and data protection
• Inform Doctors of patient’s arrival
• Appropriately booking appointments
• Taking payment for procedures done and printing receipts for patients
• Ensure all patients receive all necessary paperwork and all forms are signed and dated correctly
• Maintain and accurately file records and update information for patients
• Ensure all notes and information available coincides with appointments
• Provide courtesy calls to patients to remind them of their appointments/ Encourage patients to give enough notice if the need to cancel or reschedule
• Promote a professional image of the office at all times and be knowledgeable about the services it provides.
• Be aware of all office policies and procedure for compliance
• Ensure the reception area is always clean and tidy
• Always report any problems or concerns to the Clinic Manager immediately.
• Predictable, consistent and reliable attendance.
• Other duties as assigned.
• Willingness to uphold the Mission of Covenant Community Care ‐ To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most

To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED
• 2+ years previous experience working in a fast-paced environment
• Valid State of Michigan Driver’s Licens