YOU’LL HAVE THE FOLLOWING SKILLS/EXPERIENCE:

· Strong reception background
· Must be of an empathetic and understanding nature
· Polite and friendly manner both over the telephone and face to face
· Enthusiastic, confident approach to change, calm and reliable under pressure
· NHS experience (highly desirable)

WHAT YOU’LL BE RESPONSIBLE FOR:

· Provide cover for a comprehensive reception function as part of a frontline team to deliver high quality service to patients and staff
· The post holder will liaise extensively with patients and staff and make all appointments for patients. In addition, there is responsibility for accurate financial transactions including banking, reconciliation and debt collection
· Deal with all enquiries in a professional and empathetic manner. These may be via telephone, face to face or written contact.
· Manage all contacts for emergency appointments and assess each patient needs before
deciding which of several options is appropriate. E.g. emergency appointment required, out
of hours suitable, advice from dentist required or alternative access for dental care
· Ensure all documentation is completed including NHS dental forms where appropriate.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.