COME AND BE THE ICING ON OUR CAKE

We have been offering high quality private dental care to the people of Halifax and surrounding area for the last 9 years. We are well established and highly regarded for our very high standards and excellent patient care and require a new team member to come with the same level of professionalism and attention to detail.
We now want to create a brand new role which focuses on looking after our new patients and ensuring that they have the best possible introduction to our practice.

YOUR SKILLS AND EXPERIENCE

• Knowledge and experience of analysing data and marketing leads
• 2 years of dental experience (desirable)
• A good grasp of the Microsoft suite and quick to pick up new software (Word, Excel, Outlook, Diary Management system)
• Excellent interpersonal, communication skills, both written and spoken
• Excellent organisational skills
• Strong negotiation skills & ability to overcome objections
• Organised with impeccable attention to detail
• Positive attitude & self-motivated to hit bookings targets
• Personable & friendly approach
• Ability to keep calm and professional in a fast-paced environment
• Outstanding customer service skills and telephone manner
• Flexible approach to work with a positive attitude
• Ability to work under own initiative

• Booking qualified consultations for new patients in line with the patient journey
• Picking up enquiries from all communications streams & marketing channels
• Calling back patients in an organised & timely fashion
• Following a structured patient qualification
• Explaining costing and payment options to the patient
• Achieving monthly conversion rates, targets and maintaining weekly reports
• Answering the phone and proactively managing enquiries
• Booking patient appointments and clinical diaries to maximise opportunities
• Managing patient payments and cashing up
• Undertaking general front desk administrative responsibilities including computer data entry, scanning and filing, ordering and responding to emails
• Maintaining a safe and orderly immediate environment and work with the team to support the goals of the practice
• Adhering to all practice protocols and policies particularly data security
• Supporting all members of staff to maintain a smooth-running practice