REQUIREMENTS OF THE DENTAL RECEPTIONIST:

• Dental Reception experience desirable but not essential
• Adaptable
• Experience in any dental role is desirable but not essential
• Experience within a reception or customer server role
• Strong knowledge of IT and various computer software packages
• Confident with dealing with different people on a daily basis
• Work well within a team as well as individually
• Be able to work on own initiative and under pressure
• Great organisational skills
• Punctual and reliable
• Excellent communication skills
• Ability to work evenings and Saturdays.
• Experience in managing/ posting in Social media, Instagram, Facebook, Snapchat, Tiktok and content creation is desirable but not essential.

• Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
• Establish and maintain productive working relationships with all members of the dental team
• Liaise with the practice manager on all matters concerning administration, pay and service conditions
• Assist with the supervision of the trainee receptionist in the practice
• meet essential KPI targets by communicating offers and plans with patient.
• Ensuring Recalls and reviews are managed and targets met.
• maintain robust communication with patients and clinicians to ensure that patients are given adequate information about the costs and time taken for treatments.