DENTAL RECEPTIONIST & SALES AMBASSADOR

Location: Billericay, Essex
Hours: Full-time, 5 days per week (including some weekends on rotation)
Salary: Competitive, based on experience
Job Type: Permanent

JOIN OUR FRONT-OF-HOUSE TEAM, DRIVE SALES & SHAPE THE PATIENT EXPERIENCE

At Billericay Dental Care, first impressions matter – and as a Dental Receptionist & Sales Ambassador , you’ll be at the forefront of delivering exceptional patient experiences while driving treatment conversions and sales growth.
We are a modern, award-nominated, family-run dental practice in the heart of Billericay High Street, known for high-quality care and a personal, patient-focused approach. This role is perfect for someone who is highly organised, sales-driven, and passionate about customer experience, ensuring our front-of-house team performs at the highest level.

PATIENT EXPERIENCE & SCHEDULE MANAGEMENT:

v Manage patient appointments efficiently, ensuring smooth clinician schedules and managing patient flow.
v Handle all patient interactions professionally, whether in-person, over the phone, or via digital channels like email and WhatsApp.
v Record arrivals and manage appointments in the computer system while adhering to practice policies.
v Liaise with clinicians and inform patients of any delays, ensuring they are updated on their appointment status.

SKILLS & QUALIFICATIONS:

v GCSE Maths & English (C grade or above).
v Strong communication and interpersonal skills, with a customer service and sales-oriented mindset.
v Confidence using modern technology, including dental software and social media platforms like Instagram and TikTok.
v Ability to multitask, prioritize, and maintain high attention to detail in a busy, fast-paced environment.
v A proactive and positive attitude with a commitment to continuous learning and development.