Job Title: Dental Receptionist
Location: Ystradgynlais, Swansea
Employment Type: Full-time (Monday - Friday, 08:30 – 17:30)

ABOUT US:

Our dental practice in Ystradgynlais is dedicated to providing exceptional patient care and service. We are currently seeking an enthusiastic, proactive, and confident full-time receptionist to join our team. This role is ideal for individuals who thrive in a fast-paced, dynamic environment and are committed to delivering a high standard of customer service.

POSITION SUMMARY:

The Dental Receptionist will serve as the first point of contact for our patients, ensuring they feel welcomed and supported throughout their visit. Key responsibilities include managing appointments, handling phone inquiries, responding to emails, coordinating referrals, processing payments, and performing end-of-day cash reconciliation.

QUALIFICATIONS & SKILLS REQUIRED:

• Experience in a receptionist role (dental experience preferred but not essential).
• Proficiency in I.T and general office software.
• Excellent command of the English language, both written and spoken.
• Strong interpersonal skills with a detail-focused approach.
• Well-presented and organized, with the ability to manage a high workload.
• Excellent communication and organisational skills.

• Greet and check in patients with a warm, professional manner.
• Manage a high volume of phone and email inquiries promptly and efficiently.
• Schedule and arrange appointments effectively using appointment scheduling systems.
• Handle patient referrals and liaise with clinical staff as needed.
• Process payments accurately and complete end-of-day cash reconciliation.