WHAT YOU’LL BRING:

• Minimum 5 years of experience creating high-quality ceramics (ceramist) for full contour crowns, veneers, dental frameworks, and implants.
• A PRC License or TESDA certificate as proof of completion of your 2-year Dental Technology course and other training
• Your business level fluency in English and confidence in communicating in a global environment;
• Your willingness to work in shifts in a hybrid set-up (note: during onboarding, you are required to report on-site fully)
• Flexibility and willingness to work in various shifts to support our global customer base.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• Proficient in Microsoft Office

KEY RESPONSIBILITIES:

As a key member of our Customer Care team, you’ll play a vital role in ensuring our customers have a positive and seamless experience. You’ll be responsible for:

• Proactively Resolving Customer Issues: You’ll be the first point of contact for customers seeking support, expertly handling inquiries received through various channels, including phone, email, and online platforms. You’ll use your problem-solving skills to identify solutions and escalate complex cases as needed.
• Mastering Our CRM Systems: You’ll be proficient in using our CRM systems for ticket creation and manage customer support cases efficiently, ensuring a smooth and organized workflow.
• Collaborating for Success: You’ll work closely with internal teams, including developers and external partners, to resolve complex issues and ensure customer satisfaction.
• Championing Process Excellence: You’ll adhere to established processes and procedures, ensuring that all customer interactions are handled efficiently and effectively.
• Going the Extra Mile: You’ll be available to provide support outside of regular business hours, ensuring that our customers always have access to the help they need.

THIS ROLE OFFERS A UNIQUE OPPORTUNITY TO:

• Make a direct impact on customer satisfaction.
• Develop your expertise in global customer service.
• Collaborate with a diverse team of professionals.
• Gain valuable experience in a fast-paced and dynamic environment.