COMPANY OVERVIEW

We are a cutting-edge dental laboratory located in Toronto, Ontario. We pride ourselves on combining European precision with North American innovation to deliver high-quality dental products that meet the highest standards of craftsmanship.

SUMMARY

We are a leading full-service dental lab dedicated to delivering high-quality prosthetic solutions to dental professionals across Ontario. We are looking for a motivated and detail-oriented Customer Service / Treatment Coordinator to join our team and be a key part of our client support and case processing operations.

REQUIREMENTS

• Proven experience in customer service or a related field
• Proficiency in English, both spoken and written
• Dental background required; BDS or experience in dental clinics/labs preferred
• Strong attention to detail and case documentation accuracy
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and case management systems
• Ability to work well under pressure and manage multiple priorities
• Positive attitude, professional demeanor, and team spirit
  If you are passionate about delivering outstanding customer service and want to be part of an innovative team at Pro-Art Dental Laboratory, we invite you to apply today!
  Job Type: Full-time
  Pay: $24.00-$28.00 per hour
  Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In perso

• Accurately book incoming cases into the lab system by reviewing dental prescriptions and included components (e.g., study models, impressions, bites).
• Ensure all necessary information is received from the dental office; follow up with doctors for any missing details.
• Confirm scheduling timelines align with customer expectations and internal production schedules.
• Reschedule cases when necessary and communicate changes to both internal teams and clients promptly.
• Serve as the primary point of contact for dental offices regarding case inquiries, updates, and issue resolution.
• Answer incoming calls and emails from clients in a professional, courteous, and timely manner.
• Provide case status updates and coordinate with technical departments to resolve client concerns.
• Build strong relationships with clients to enhance satisfaction and retention.
• Identify opportunities to upsell additional services and products based on client needs.
• Gather and analyze client feedback to support continuous service improvement.
• Maintain accurate records of all customer interactions, case bookings, and account information.
• Perform other administrative tasks and cross-functional coordination as directed by your supervisor.
• Stay informed about the company’s product offerings and industry trends to better serve our clients.