JOB SUMMARY

We are seeking a dedicated and detail-oriented Treatment Coordinator to join our team. The successful candidate will play a pivotal role in managing patient treatment plans and ensuring a smooth administrative process within our practice. This position requires excellent organisational skills and the ability to communicate effectively with both patients and staff.

QUALIFICATIONS:

• Previous experience in a dental, orthodontic, or healthcare sales role preferred.
• Strong sales, communication, and interpersonal skills with a patient-first approach.
• High attention to detail, especially when discussing plans and finances.
• Proficiency in dental software (Dentally) and Microsoft Office.
• Comfortable discussing high-value treatment plans and financial commitments.
• Understanding of dental terminology and treatment workflows is essential.

• Meet one-on-one with patients following their appointment with the dentist.
• Clearly present and explain treatment plans, procedures, and associated fees to patients in a supportive, professional manner.
• Answer questions and address concerns to build trust and confidence in recommended treatments.
• Discuss and offer various financial options, including payment plans and financing
• Follow up with patients who have not scheduled treatment to encourage case acceptance.
• Track treatment acceptance rates and collaborate with the clinical team to meet performance goals.
• Maintain a deep understanding of the services offered by the practice to effectively communicate value and benefits.
• Ensure all patient consent forms and documentation are completed and properly stored.
• Coordinate with front desk/reception for seamless patient scheduling and follow-ups.
• Stay up to date on policies, dental procedures, and patient financing options.