Position: Dental Triage Administrator
Company: The Aurum Group
Location: Calgary, Alberta
About Us:
The Aurum Group is a leading provider of dental solutions, committed to innovation, precision, and excellence in dental care. We are a full-service dental company, with high quality facilities across Canada and the US. We are currently seeking a detail-oriented and compassionate Dental Triage Administrator to join our Calgary team and support our clinical operations.
About the Role
As a Dental Triage Technician, you will be the first point of contact, helping to assess and prioritize incoming cases. You’ll play a key role in ensuring that urgent dental needs are addressed promptly and that all cases are routed efficiently to the appropriate departments.

Key Responsibilities:

• Review incoming dental cases and documentation for completeness and urgency.
• Communicate with dental offices to clarify prescriptions, patient details, and timelines.
• Prioritize cases based on clinical urgency and lab capacity.
• Enter case data into the lab management system accurately and efficiently.
• Coordinate with lab technicians and customer service to ensure timely processing.
• Maintain confidentiality and professionalism in all communications

Qualifications:

• Experience in dental administration, triage, or customer service preferred.
• Strong understanding of dental terminology and procedures.
• Excellent communication and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and dental lab software systems

Company Culture
We foster a collaborative and inclusive environment where innovation thrives. Our team values curiosity, precision, and continuous learning. You’ll be surrounded by professionals who are passionate about technology and committed to delivering high-quality results.

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health and dental coverage
• Paid vacation
• Pension Plan
• Professional development and training opportunities
• Access to cutting-edge 3D printing technology and tools

How to Apply: Please send your resume and cover letter to careernewsroom@aurumgroup.com.
Job Type: Full-time
Pay: $23.00-$27.00 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Life insurance
• On-site parking
• RRSP match

Work Location: In perso

• Review incoming dental cases and documentation for completeness and urgency.
• Communicate with dental offices to clarify prescriptions, patient details, and timelines.
• Prioritize cases based on clinical urgency and lab capacity.
• Enter case data into the lab management system accurately and efficiently.
• Coordinate with lab technicians and customer service to ensure timely processing.
• Maintain confidentiality and professionalism in all communication