DENZA Aftersales - Mobile Service at BYD Europe

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Service, Troubleshooting, Mechanical Systems, Electrical Systems, High-Voltage Systems, Customer Interaction, Diagnostic Tools, Remote Support, Problem-Solving, Communication Skills, Quality Improvement, Data Analysis, Independent Operation, Professionalism, Reliability, Ownership

Industry

Motor Vehicle Manufacturing

Description

About the role This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases, and support ongoing quality improvements. Key Responsibilities 1. On-Site Technical Service Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service. 2. Remote Technical Support Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently. 3. Cross-Functional Issue Escalation Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions. 4. Big Data & Advanced Diagnostics Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time. 5. Quality Feedback & Improvement Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions. 6. Premium Customer Interaction Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards. Profile Professional Background : • At least 5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.). • Strong hands-on experience in mechanical, electrical, and high-voltage EV systems. • Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage. Technical Skills : • Solid diagnostic and troubleshooting capabilities. • Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems. • Knowledge of high-voltage safety procedures and EV architecture. • Ability to interpret technical data, failure patterns, and quality reports. Soft Skills & Behaviours : • Customer-focused mindset with strong communication skills according to Premium/Luxury standards. • Ability to operate independently in the field with discipline and reliability. • Strong problem-solving approach and sense of ownership. • Calm, professional, and confident when dealing with customers onsite. Other Requirements : • Valid driver’s license. • Ability to travel within the region for on-site interventions. • Fluent in Italian and English. Location: Based in Milan, with an itinerant schedule covering customer sites as needed Type of Employment: Full-time About BYD Group: Founded in February 1995, BYD Group is a leading high-tech, multi-sector company focused on innovation and development in the automotive, rail, energy, and electronics industries. Committed to creating a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700,000 employees across more than 400 cities in 79 countries, actively driving the implementation of complete zero-emission and emission-reduction solutions. In 2023, BYD Auto sold 3.02 million NEVs (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales. In January 2024, BYD became the official partner of UEFA EURO 2024, providing eco-friendly mobility services for the championship. BYD embraces the responsibilities and duties of this era, firmly embracing the tides of electrification and automotive intelligence, and is asserting itself as a global leader in new energy vehicles in China and around the world, paving the way for ecological innovation and development. Our goal is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world🌏.

Responsibilities

The role involves providing on-site and remote technical service for premium electric vehicles, including troubleshooting and repairing various systems. It also requires collaboration with internal teams to resolve complex issues and ensure a superior customer experience.