DENZA Aftersales - Mobile Service Engineer at BYD Europe

Courbevoie, Ile-of-France, France -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Experience, Customer Focused, Diagnostic Skills, Troubleshooting, High-Voltage Safety, Communication Skills, Problem Solving, Mechanical Systems, Electrical Systems, Mobile Service, Remote Support, EV Architecture, Quality Improvement, Data Analysis, Professionalism, Independence

Industry

Motor Vehicle Manufacturing

Description

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks. About BYD France BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects. DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers. Key Responsibilities 1. On-Site Technical Service Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service. 2. Remote Technical Support Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently. 3. Cross-Functional Issue Escalation Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions. 4. Big Data & Advanced Diagnostics Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time. 5. Quality Feedback & Improvement Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions. 6. Premium Customer Interaction Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards. Profile Professional Background : • 3–5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.). • Strong hands-on experience in mechanical, electrical, and high-voltage EV systems. • Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage. Technical Skills : • Solid diagnostic and troubleshooting capabilities. • Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems. • Knowledge of high-voltage safety procedures and EV architecture. • Ability to interpret technical data, failure patterns, and quality reports. Soft Skills & Behaviours : • Customer-focused mindset with strong communication skills according to Premium/Luxury standards. • Ability to operate independently in the field with discipline and reliability. • Strong problem-solving approach and sense of ownership. • Calm, professional, and confident when dealing with customers onsite. Other Requirements : • Valid driver’s license. • Ability to travel within the region for on-site interventions. • Fluent in English and local market language. Location: Courbevoie / La Défense Type of Employment: Full-time

Responsibilities

The Mobile Service Engineer will provide on-site vehicle repair and technical interventions, ensuring high-quality service. They will also offer remote troubleshooting and coordinate with various teams to resolve issues efficiently.