About the job

We are the leading e-commerce company in the window and door sector in Europe. Behind our nine online shops is Neuffer Fenster + Türen GmbH, founded in Stuttgart in 1872. We see ourselves as a technology company, are proud of our ambitious team and are always looking for talented people who would like to be part of our success story.

Tasks

Act as the first point of contact for customers regarding delivery status, scheduling and logistics-related questions
Coordinate with logistics partners and carriers to track shipments and resolve delivery issues
Handle customer inquiries related to delays, delivery appointments and shipment updates
Support the daily management of international deliveries across multiple markets
Monitor delivery performance and identify recurring issues or improvement opportunities
Work closely with customer care, sales, suppliers and logistics partners to ensure smooth delivery processes
Support the improvement and documentation of logistics processes and workflows
Handle logistics-related escalations and ensure timely solutions for customers and internal stakeholders

Requirements

Initial professional experience in logistics, transportation, customer operations or a similar field
Strong customer service mindset and excellent communication skills
Experience working with logistics providers, carriers or delivery processes
Ability to analyze problems, coordinate solutions and follow issues through to completion
Organized and structured working style with attention to detail
Interest in e-commerce logistics and international operations
Fluency in English and German

Nice to have

Experience in e-commerce
Background in customer support, order management or delivery operations
Familiarity with transportation or logistics systems
Additional language skills such as French, Polish or German
Experience handling international customers or logistics partners

Benefits

Attractive salary above industry standards
Flexible working hours for a healthy work-life balance
A warm, collaborative work environment with an open company culture and regular team events
Short decision-making processes and plenty of room to bring your own ideas to life
Exciting responsibilities in an innovative and international work environment
Clear career development opportunities and a wide range of professional development options
Corporate Benefits with exclusive discounts from a wide range of well-known brands
Fresh fruit, at least one sponsored lunch per week, and our TGIF BBQ on our 300 m² rooftop terrace
Modern office in the heart of Stuttgart with excellent transport connections
Support with finding accommodation when relocating to Stuttgart

Ready to become part of our dynamic team? Apply today – we can't wait to welcome you! Join more than 120 colleagues who are already shaping our success every day.

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Responsibilities