Department Manager - Checkout at METRO/MAKRO

Karachi, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reconciliation, Scheduling, Floor Operations, Customer Service, Training, Development, Complaint Resolution, Coaching, Performance Monitoring, Approval, Motivation, Communication, Interpersonal Skills, Team Leadership, Analytical Skills, Decision-Making

Industry

Wholesale

Description

Company Description METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. Job Description Reconciling of reports from GMS with cash and credit Scheduling of cashiers in their shifts Complete management of check out – floor operations which will include Cash tills and End control Ensuring smooth implementation of Customer service, within the department Training of cashiers along with their further development within the same field Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions. Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude. Monitor performance of all team members to identify the difference between expected level of productivity and actual productivity. Review and approve all the operational activities of team members. Keep motivation level high among all team members to bring the best out of them. Keep a conducive and learning environment among all team members in order to ensure a healthy, friendly, productive and supportive environment. Ensure that each member is adhering to the policies and procedures announced by the management. Qualifications Intermediate (with 8+ years' work experience) or Graduation (with less than 8 years’ work experience). Additional Information Strong communication, interpersonal, and team leadership skills. Effective analytical and decision-making skills. Result-oriented and customer-focused mindset.

Responsibilities

This role involves managing all checkout floor operations, including reconciling reports, scheduling cashiers, and ensuring smooth implementation of customer service standards within the department. Responsibilities also include coaching team members, monitoring performance, and maintaining high team motivation.