PROFILE

The successful candidate should have the following skills, experience and attributes:

• Minimum Matric or NQF4 Equivalent.
• Relevant tertiary qualification will be an added advantage.
• Previous retail experience at a junior management level.
• Excellent interpersonal skills.
• A team builder and a team player.
• Excellent customer service
• Self-confident, hardworking and leads by example.
• Customer-centric.
• Sense of responsibility.
• Analytical.
• Assertive and challenge status quo

PURPOSE OF THE ROLE

Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Customer Assistants. Support and assist the Head of department.

MAIN RESPONSIBILITIES

• Lead and support a team of Customer Assistants.
• Be a player in the development of collective performance.
• Share information and facilitate communication within the team.
• Develop the team to meet strategic business objectives.
• Manage daily sales and customer relations.
• Build and implement the Business Action Plan of the department.
• Introduce efficiency, improvement measures for an optimal return and stakeholder value.
• Ensure the day-to-day management of the department is to respect the customer promise.
• Coordinate and contribute to the sales activities in store.
• Ensure quality customer relationship (internal and external).
• Develop and update own skills and knowledge.
• Assume leadership role on behalf of the HOD when the HOD is not available.
• Participate in teamwork to ensure quality service and productivity of the store.
• Ensuring optimal staff is available for delivering excellent customer service to all customers.
• Training and developing of staff members.