Department Manager - Delivery Solution at METRO/MAKRO

Karachi, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Delivery Management, Customer Service, KPI Tracking, Fuel Costing Analysis, Competitor Analysis, Team Leadership, Analytical Skills, Decision Making, Relationship Management, Complaint Resolution, Customer Feedback Analysis, Campaign Management

Industry

Wholesale

Description

Company Description METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. Job Description Manage and organize the delivery to be made to customers/client in right quantity and specification Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service Smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team if needed To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it To update the KPIs on daily basis To handle and coordinate customer complaints regarding delivery issues To acquire customer feedback on periodical basis. To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses, Perform competitors’ promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, Services, Companies & Offices) to Buying Department. Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions. Maintenance of Customer files to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way. Contact with at least 10 customers on weekly bases to understand their needs and expectations, and to know best customers personally. Perform analysis of best customers to know them, understand their needs and propose solutions. Customer file monitoring and action plan definition to check customer activity and set-up actions (campaign management), customer activity per product family, and customer activity regarding turnover performance. Visit customers to understand their business and activities. Qualifications Intermediate (with 8+ years' work experience) or Graduation (with less than 8 years’ work experience). Additional Information Strong communication, interpersonal, and team leadership skills. Effective analytical and decision-making skills. Result-oriented and customer-focused mindset.

Responsibilities

Manage and organize customer deliveries to ensure correct quantity and specifications while maintaining strong relationships with operations and sales teams. Monitor KPIs, handle customer complaints, and perform competitor analysis to optimize delivery solutions.