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Department Manager - Delivery Solutions at METRO/MAKRO

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Delivery Management, Customer Service, KPI Tracking, Fuel Costing, Inventory Management, Complaint Resolution, Stakeholder Coordination, Documentation, Customer Feedback Analysis, Operational Alignment

Industry

Wholesale

Description

Job Description Manage and organize the delivery to be made to customers/client in right quantity and specification Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service Smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team if needed To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it To update the KPIs on daily basis To handle and coordinate customer complaints regarding delivery issues To acquire customer feedback on periodical basis. To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses e.t.c. Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions. Maintenance of Customer files to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way. To carry out any instructions/task given by the line manager and/or seniors. Qualifications Bachelors Or Intermediate with 6 years of experience

Responsibilities

Manage and organize customer deliveries to ensure correct quantity and specifications while maintaining smooth relationships with operations and sales teams. Oversee daily fuel costing, update KPIs, and resolve customer complaints to improve service quality.