Department Manager, Dublin at H&M Group

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Styling Advice, Product Knowledge, Sales Data Analysis, Team Leadership, Recruitment, Onboarding, Training, Talent Development, Store Operations, Brand Ambassadorship, Communication, Adaptability, Analytical Thinking, Retail KPIs

Industry

Retail

Description

Company Description ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life. Job Description As a Department Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor. Key Responsibilities Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience Analyse sales data and collaborate with the Store Manager to maximise department performance Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards Support recruitment efforts and ensure effective onboarding and training for new team members Identify and nurture future talent, contributing to development plans that support team progression Oversee daily store operations, ensuring efficiency and alignment with brand standards Act as a brand ambassador, consistently delivering the best possible experience for every customer Step into the role of Store Manager when required, ensuring continuity in leadership and performance Qualifications Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service. Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers. Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed. Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests. Comfortable working varied hours, including evenings, weekends, and holidays. English language skills Preferable but not mandatory Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards. Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance. Additional Information This is a full-time position with a contract of 39 hours a week in our Arket, Dublin store. Apply by uploading your CV in English as soon as possible. Benefits: We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. Inclusion & Diversity At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Responsibilities

The Department Manager will be responsible for creating excellent customer experiences by leading a dedicated team, setting an inspiring store tone, and driving results through service and operational excellence. Key duties include delivering high-level customer service, analyzing sales data to maximize performance, and leading/motivating Sales Advisors to meet standards.