ARE YOU A DYNAMIC LEADER PASSIONATE ABOUT EMPOWERING TEAMS AND DRIVING OUTSTANDING CUSTOMER SERVICE? IF YOU THRIVE IN A FAST-PACED ENVIRONMENT AND ARE READY TO MAKE A SIGNIFICANT IMPACT ON OUR CUSTOMER EXPERIENCE, THIS COULD BE YOUR NEXT GREAT OPPORTUNITY!

Merits Health Products, a leader in power mobility equipment, is seeking an experienced and enthusiastic Department Manager to lead our Technical Services Call Center.

WHAT YOU’LL DO:

• Lead, mentor, motivate, and manage our on and offsite Technical Services Call Center Team with achieving performance goals and ensuring they deliver exceptional customer service.
• Strategically manage technical services call center operations daily, ensuring efficiency, quality, and adherence to all applicable standards.
• Develop and enhance team skills and foster a culture of continuous improvement.
• Analyze performance metrics, identify areas for improvement, and implement strategies to optimize operations.
• Collaborate with other departments to ensure seamless customer journeys and alignment with organizational goals.
• Handle escalated customer inquiries, resolve issues effectively, and champion a customer-centric approach.