Job Description

ABOUT US

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada’s national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there’s a place for you here.

ACCOMMODATIONS

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

WHAT YOU WILL DO CUSTOMER SERVICE:

• Champion and deliver Pro Hockey Life ’s Customer Experience Model across the entire Store Team.
• Ensure floor plan is a fully accessible and easily shoppable experience.
• Execute and maintain PHL pricing and promotion strategies
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Execute PHL’s Brand Purpose to the highest capability.

• Manage all promo and pricing standards
• Build and oversee product flow, merchandising plans and overall presentation standards
• Protection of Company Assets is necessary.
• Uphold all Company & Business Compliance expectations.
• Become a Community Ambassador partnering with local MHA’s.
• Ability to manage capacity and change management initiatives