ABOUT US

Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

PURPOSE

As a Department Manager you are primarily responsible for fulfilling the commercial strategy while maintaining an attractive image adapted to the client. You are a leader and inspirer of the section’s sales team, with great knowledge of product, fashion, social media and trends. Commercial core, with analytical capacity for all the reports we work with, as well as organizational. You will also be responsible for the general image of your section and adaptation of the layout according to the type of client.

KEY RESPONSIBILITIES

• Control stock and manage your section to achieve the sales objectives.
• Review the news, give locations and mark store/warehouse rotations.
• Global vision of the business, communication with the rest of the managers to unify the client’s image.
• Supervise product replenishment.
• Control the merchandising and furniture of the store (walls, collettes, mannequins, tables, shop windows)
• Continuous communication and feedback with both the general manager and the team.
• Conduct product analysis (shortcomings, competition and trends) to carry out the different actions and thus achieve better results.
• Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
• Ensure that customer service standards are met and incidents are resolved.
• Take responsibility and ensure that SHRINKAGE is minimized. Execute action plans regarding the needs of the store.
• In charge of the organization of people in your section, taking advantage of the commercial potential of the store.
• Organize the sales team for the execution of all commercial tasks in the most productive way for the store.
• Continuously train the sales team in your section and specialists of the store.
• Identify and propose new profiles for your team.
• Develop, recognize and give constructive feedback for the evolution of the team.
• Responsible for compliance with occupational risk prevention, health and safety regulations.
• Supporting tasks throughout the store as needed for a seamless customer experience.
• Supports for approvals or authorization of returns and will support transactions as needed.