Department Supervisor - Maplewood Mall at H&M Group

Maplewood, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

21.58

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Team Leadership, Communication, Analytical Skills, Fashion Awareness, Visual Merchandising, Retail Operations, Problem Solving, Collaboration, Time Management, Feedback, Technology Utilization, Administrative Skills, Stock Management, Health & Safety

Industry

Retail

Description

Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment. Job Description About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines Representing yourself and the H&M brand positively during customer interactions Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges Ensure all admin routines for both people and operations are handled in a correct way Fashion & Trend Awareness Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions Team & Development Retain and share your knowledge and skills with the Store team Collaboration, planning & teamwork with in-store Visual Merchandiser team Give & receive feedback with your colleagues to learn, develop & support each other Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines, and legal requirements in all areas of the store are followed Retail Operations/ Visual & Commercial Execution Secure a clean and tidy sales floor and back of house including stockroom areas Ensure high fashion quality, visual and commercial product presentation, with good garment care Secure good stock levels and provide input on allocation to Area team Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store etc.) Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc.) Responsible for opening & closing of store daily Qualifications Who You Are To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition to be truly customer centric. You have the ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a step stool Open availability including evenings and weekends 1-2+ years of transferrable experience welcome Basic computer skills such as browser navigation, software interaction, and data entry are needed May be required to travel to support other stores and for training Why You’ll Love Working for H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues We are an inclusive company where you’re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS Additional Information Job Status: Hourly, Non-Exempt Compensation: $18.29-21.58/hour EEOC Code: SLS *This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion. **H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits. Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Responsibilities

As a Department Supervisor, you will support the Sales and Profit goals by delivering the Best Customer Experience in the department and overall store. You will ensure compliance with legal requirements and H&M standards while managing customer interactions and team performance.