Key Responsibilities

Define & Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.
Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.
Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.
Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.
Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.

What We’re Looking For

Experience:
- 3-5 years in customer success, product management, delivery consulting, or technical account management.
- Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
Technical Fluency:
- Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
- Ability to discuss and assess technical trade-offs with engineering teams.
Communication & Relationship Skills:
- Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
- Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.

Responsibilities

Define & Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.
Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.
Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.
Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.
Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.

Experience:
- 3-5 years in customer success, product management, delivery consulting, or technical account management.
- Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
Technical Fluency:
- Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
- Ability to discuss and assess technical trade-offs with engineering teams.
Communication & Relationship Skills:
- Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
- Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.