Deployment Strategist, APAC at TRM Labs

, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Blockchain Analytics, Compliance, Investigative Skills, Customer Support, Technical Communication, Problem Solving, Attention to Detail, Collaboration, Risk Management, Training, Customer Engagement, Data Analysis, Financial Crime Investigation, Virtual Currencies, Regulatory Knowledge, Adaptability

Industry

Information Services

Description

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact. At TRM Labs, our Deployment Strategy team is on the front lines of customer experience – bridging product expertise with exceptional customer support. The team ensures our customers receive timely, accurate, and high-quality assistance at every step. You will work daily with leading financial institutions, crypto exchanges, and state and federal law enforcement agencies — providing value through expert guidance, responsive support, and trusted partnership. As a Deployment Strategist (APAC), you will play a critical role in helping TRM customers realise the full value of our platform. You will partner with law enforcement, regulators, and crypto businesses to trace illicit funds, operationalise scalable compliance programs, and disrupt financial crime across the crypto ecosystem. You will manage a portfolio of strategic accounts, driving adoption of TRM’s tools, and ensuring customers achieve measurable, long-term impact. The impact you will have: Act as a trusted advisor, enabling law enforcement, regulators, and crypto businesses to maximise the effectiveness of our platform within their investigative, supervisory, risk, and compliance functions. Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data, building cases, and conducting financial crime investigations. Build and deliver product demonstrations tailored to investigators, analysts, compliance officers, supervisors, and risk teams across the public and private sectors, showing how TRM can be used in real scenarios to uncover networks, follow the money, and disrupt financial crime. Conduct structured training sessions to ensure TRM is embedded into customers’ day-to-day investigative and compliance programs. Serve as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence product direction. Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes. Proactively identify early signals of churn risk and implement effective mitigation strategies. Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks, proactively addressing challenges before they escalate. What we’re looking for: 5+ years of professional experience, ideally within law enforcement, government, crypto businesses, or financial institutions — preferably in compliance, investigative, or customer-facing functions. Fluent Korean speaker with high proficiency in English. Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential. Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions. Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts. Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives. Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly. Strong collaboration skills and ability to influence outcomes in cross-functional settings Willingness and ability to travel occasionally for in-person meetings, trainings, or events. About the Team As a globally distributed team, we work across time zones to provide seamless support and collaboration for our customers. The APAC Deployment Strategy team plays a key role in this model, ensuring continuous customer engagement and partnership as part of TRM’s global coverage. Team members operate flexibly to collaborate effectively across regions and deliver impact where and when it’s needed most. Our Customer Success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team. Learn About TRM Speed in This Role Real-Time Client Response: You’ll triage and resolve customer questions during time-sensitive events such as sanctions updates or critical investigations. Expedited Trace Validation: You’ll coordinate with internal teams to validate traces and gather intelligence within hours, ensuring accuracy and speed. Continuous Global Coverage: You’ll contribute to TRM’s 24-hour global support model, ensuring customers always have timely, high-quality assistance no matter their region. Life at TRM Labs Leadership Principles Our Leadership Principles shape everything we do—how we make decisions, collaborate, and operate day to day. Impact-Oriented Trailblazer – We put customers first, driving for speed, focus, and adaptability. Master Craftsperson – We prioritize speed, high standards, and distributed ownership. Inspiring Colleague – We value humility, candor, and a one-team mindset. Accelerate your Career At TRM, you’ll do work that matters—disrupting terrorist networks, recovering stolen funds, and protecting people around the world. You will: Work alongside top experts and learn every day. Embrace a growth mindset with development opportunities tailored to your role. Take on high-impact challenges in a fast-paced, collaborative environment. Thrive in a culture of coaching, where feedback is fast, direct, and built to help you level up. What to Expect at TRM TRM moves fast—really fast. We know a lot of startups say that, but we mean it. We operate with urgency, ownership, and high standards. As a result, you’ll be joining a team that’s highly engaged, mission-driven, and constantly evolving. To support this intensity, we’re also intentional about rest and recharge. We offer generous benefits, including PTO, Holidays, and Parental Leave for full time employees. That said, TRM may not be the right fit for everyone. If you're optimizing for work life balance, we encourage you to: Ask your interviewers how they personally approach balance within their teams, and Reflect on whether this is the right season in your life to join a high-velocity environment. Be honest with yourself about what energizes you—and what drains you We’re upfront about this because we want every new team member to thrive—not just survive. The Stakes Are Real Our work has direct, real-world impact: Jumping online after hours to support urgent government requests tracing ransomware payments. Delivering actionable insights during terrorist financing investigations. Collaborating across time zones in real time during a major global hack. Building new processes in days, not weeks, to stop criminals before they cash out. Analyzing blockchain data to recover stolen savings and dismantle trafficking networks. Thrive as a Global Team As a remote-first company, TRM Labs is built for global collaboration. We cultivate a strong remote culture through clear communication, thorough documentation, and meaningful relationships. We invest in offsites, regional meetups, virtual coffee chats, and onboarding buddies to foster collaboration. By prioritizing trust and belonging, we harness the strengths of a global team while staying aligned with our mission and values. Join our mission! We’re looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. Don’t worry if your experience doesn’t perfectly match a job description— we value passion, problem-solving, and unique career paths. If you’re excited about TRM’s mission, we want to hear from you. Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. Privacy Policy By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy Learn More: Company Values | Interviewing | FAQs

Responsibilities

As a Deployment Strategist, you will help TRM customers realize the full value of our platform by partnering with law enforcement, regulators, and crypto businesses. You will manage a portfolio of strategic accounts, driving adoption of TRM’s tools and ensuring customers achieve measurable, long-term impact.