Position Overview: We are seeking a highly skilled Deployment and Operations Support Engineer to provide expertise in deployment planning and on-site activities, ensuring seamless implementation of hardware, software, and network infrastructure. Committed to delivering quality service, resolving issues, and optimizing processes to exceed client expectations.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field.
• Proven experience in hardware support and maintenance.
• Strong knowledge of computer hardware components and peripherals.
• Proficiency in diagnosing and resolving hardware issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A strong commitment to delivering outstanding customer service.

• Deployment Planning
• Equipment Preparation
• Performing on-site deployment activities, such as installing hardware components, configuring software applications, and setting up network infrastructure
• Conducting post-deployment testing to verify the functionality, performance, and compatibility
• Providing training and support to end-users on how to use deployed system, software, and applications including user documentation, and addressing user questions or concerns
• Responding to incidents or issues reported by end-users or detected through monitoring activities
• Maintaining accurate documentation of deployment activities, configurations, and support interactions
• Communicating with project managers and team members to provide updates on deployment progress, report issues or challenges, and coordinate activities
• Coordinating with vendors, suppliers, and third-party service providers to procure equipment, software licenses, and support services required for deployment and operations
• Ensuring that deployed IT systems meet quality standards and client requirementsIdentifying opportunities to improve deployment and operations processes, tools, and methodologies