Deployment Transformation Leader - CS&Q at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

, Cavite, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Root Cause Analysis, Analytical Mindset, Customer Oriented, Continuous Learner, Fast Learner, LEAP Low-Code Platform, Customer Care, Service Desk Support, Communication Skills, Multicultural Environment, Lean Office, Application Support, Data Issues, Configuration Issues, Change Request Handling

Industry

Automation Machinery Manufacturing

Description

Great People make Schneider Electric a great company. Do you dream of working in a company driven by a meaningful purpose that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The Role: Deployment Transformation Leader - CS&Q (LEAP) What will you do? Work on a dynamic environment in Global Supply Chain (GSC) Information Systems to ensure questions, issues, concerns, and inquiries from Application Champions and Digital Ambassadors in Regions of the CSS&Q domain associated with software solutions supported by GSC IS are addressed and resolved in a timely manner; escalated (if needed) to the next level of support for analysis, reviewal and resolution Responsible for global multi-locations application user support Level 2 via 2929 answering: Application issues Data issues Configuration issues Bulk access requests Coordination, and transfer of advanced Business functionalities questions to Digital Ambassador when needed Coordination, transfer to Service Level 3 when requested: Bug fix Enhancements, change request (CHR) Infrastructure issue (performance, stability) Responsible for achieving the required Service level agreements for applications supported Sustain value creation supporting business, being customer oriented Being an active participant/contributor to LEAN Office, which includes contributing to Root Cause Analysis and Action Item implementation for improving efficiencies in the workplace May also build and promote communication material, ensuring all communications are spread by the network, end-to-end process May also create and maintain the training material. Run and deliver the planned training sessions. Lead the video creation and train the trainers Who would be successful? Bachelor's Degree: Engineering or IIT-related courses Customer Satisfaction & Quality background/experience Including experience in the manufactory shop floor design Especially considering this team extends the scope globally, it will help deepen understanding of the plant issue, and go further on this topic Familiar with CS&Q / Manufacturing general process and KPIs Ability to work in a multicultural environment and in remote with different regions Customer oriented Curious, continuous and fast learner RCA methodology mastering with an analytical mindset Knowledge of the LEAP low-code platform Customer Care/Service desk support experience an advantage Must be good and fluent in both oral and written communication skills Amenable to work in Rosario, Cavite What’s in it for me? Global family leave Comprehensive medical coverage for employee and dependents Worldwide Employee Stock Ownership Flexible work arrangement On-site gym …and more! Who will you report to? Global Supply Chain Information System Manager Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €28.9bn global revenue 128,000+ employees in 100+ countries 45%25 of revenue from IoT 5%25 of revenue devoted for R&D Our Company Story Video: https://youtu.be/dux6kG13QWM Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The leader will manage global multi-location application user support (Level 2) for issues related to applications supported by Global Supply Chain Information Systems, ensuring timely resolution or escalation of concerns from Application Champions and Digital Ambassadors. This role also involves active participation in the LEAP Office, contributing to Root Cause Analysis and potentially creating and delivering training materials.