Position Description: Job Title: Deposit Operations Administrator
Department/Location: Middleline Operations/Salida
Reports to: Vice President of Finance
FLSA Classification: Non-Exempt
Salary Range: $20.00 / $28.00 Hourly
Effective Date: February 13, 2025
Job Summary: The Deposit Operations Administrator will support the Backoffice Operations to ensure prompt and accurate transactions, ensuring compliance with regulatory requirements and the timely resolution of any issues related to returned or originated payments. The position requires collaboration with other departments to ensure smooth operations and customer satisfaction.
Supervisory Responsibilities: None

COMPLIANCE REQUIREMENTS:

Ensure Compliance with all internal controls and established policies and procedures.
Ensure and understand Teller compliance requirements of Bank Secrecy Act (BSA)/Office of Foreign Assets Control Regulations (OFAC)/Reporting of Currency Transactions (CTR)/Reporting of Suspicious Activity (SAR)/Monetary Instrument Log/Customer Identification/Customer Due Diligence (CDD)/Anti Money Laundering Regulations; Identity Theft Prevention; Unfair, Deceptive, Abusive Acts or Practices (UDAAP); and Deposit Regulations (Reg CC, E, P).

REQUIRED SKILLS/ABILITIES:

Excellent verbal communication skills.
Excellent organizational skills.
Excellent math skills.
Trustworthiness and the ability to act with integrity.
Thorough understanding of customer service.
Ability to identify discrepancies.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent is required.
Previous customer service experience is preferred.

PHYSICAL REQUIREMENTS:

Must be able to lift up to 50 pounds at times.
May need to stand for long periods of time.

Responsible for answering internal and external customer account questions, discrepancies, research including for subpoenas received, and statement rendering.
Conduct teller transactions as needed including but not limited to phone transfers.
Responsible for balancing, reporting, and notice generation as well as downloading reports related to processes of exception items.
Responsible for processing return items, stop payments, and ACH returns etc.
Process and post return items from the Federal Reserve.
Process garnishments and all levies.
Responsible for monitoring and maintaining dormant accounts, including annual escheatment.
Process verifications of deposit.
Maintains a work area that ensures the safety of all negotiables and confidential records.
Assist and resolve customers with issues that may arise.
Knowledge of products offered.
Knowledge and understanding of all software used to perform job duties.
Processes Accounts Payable as needed.
Pull Operations related reports.
Assist with charge off accounts.
Responsible for processing wire transfers and ACH transfers.
Process daily unpostables, non-sufficient funds transactions, and ACH Exceptions
Performs other related duties as assigned.