About The Role
Summary
The Deposit Operations Specialist has good knowledge of bank and bookkeeping operations as well as responsible for a variety of financial and clerical duties. Answers Incoming phone calls and assists customers. Processes and reports NSF (Non-Sufficient Funds) reports from officers. Performs basic and routine posting for GBCI Operations group for chargebacks and ACH returns. Assists with BSA functions and reporting. Reviews Daily Cognos reports as well as responds to customer messages daily.

QUALIFICATIONS:

• High school education or equivalent
• Two years of bank deposit operations experience preferred

KNOWLEDGE, SKILL, ABILITY:

• Knowledge of general banking products and terminology
• Must provide superior customer service phone skills
• Must be able to multi-task and prioritize job responsibilities
• Must understand and support the Bank’s philosophy regarding customer service.
• Must have excellent written and oral communication skills
• Must be detail orientated
• Needs to be efficient without sacrificing accuracy.
• Must have a good working knowledge of PC usage
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be capable of regular, reliable, and timely attendance.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.

• Answers telephone calls and provide customer service
• Processes NSF Report daily between officers and GBCI
• Processes chargebacks, Earns, ACH returns/exceptions daily
• Reviews daily Cognos reports
• First Review for CTR reports, assists with other BSA functions and reporting
• Reviews Monitoring reports and reports back to managers weekly findings
• Performs job functions in compliance with all company policies and federal/state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules
• Customer OLB and IPay assistance
• Responds to Net Teller/Synapsis messages daily
• Process Returned Mail
• Provides customer call backs on outgoing wire transfer requests as needed
• Reviews BAM+ report and provides corrections as needed
• Reviews and pulls monthly Closed Account signature cards
• Backups/cross-trains other Bookkeeping positions
• Other duties as assigned
  About You