Deposit Operations Specialist at Servbank

Watseka, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

41500.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Deposit operations, Quality control, Banking regulations, Compliance, Treasury management, Business online banking, Remote deposit capture, ACH, Wire origination, Data entry, Analytical skills, Critical thinking, Communication skills, Excel, Word, Customer service

Industry

Financial Services

Description

Description The Deposit Operations Specialist is responsible for ensuring the accuracy and efficiency of transactions, maintaining compliance with banking regulations, and providing excellent customer service. About Servbank Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank. Responsibilities: Assist Deposit Operations by performing new account quality control reviews, ensuring branch accounts are opened correctly and in compliance with established policy and procedures. Resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance, and policy/procedural questions, and provide decision-making guidance as necessary. Perform quality control functions; conduct call-back on new accounts opened by the branches ensuring policy & procedures are followed, data entry is accurate, and proper documentation support is obtained. Answer branch or department inquiries on branch operations, policy/procedures, client service, compliance, and training-related issues. Process maintenance requests for existing Business Online Banking and Treasury Management services, including risk reviews for ACH and RDC customers. Review Business Online Banking and Treasury Management service requests, ensuring authorization and access to appropriate business banking products and services. Provide support and training to small business and commercial customers for various Treasury Management services, such as Business Online Banking, Remote Deposit Capture, online ACH, and Wire origination. Support may be provided via phone, online, and/or email communications. Assist Retail, Commercial, and other banking staff regarding Business Online Banking and various Treasury Management product and service features and report operational issues. Monitor and manage multiple email inboxes and request databases for incoming requests and communications. Adhere to the Bank’s security and audit procedures as well as industry rules and regulations. Maintain current knowledge of all Servbank’s Treasury Services product offerings, services, and systems. Participate in UAT (User Acceptance Testing) on new initiatives related to Treasury Services products and services, as required. Invoice customers for various Treasury Management products and services and order equipment for customers as needed. Requirements Experience: Minimum 3 years of branch or deposit operations experience required. Previous experience as an Operations Specialist in a branch setting is highly preferred. Knowledge: Strong understanding of overall banking regulations and standard practices, with thorough knowledge of Customer Identification Program (CIP) requirements for both business and consumer accounts. Skills/Ability: Proficiency in PC applications, including Excel and Word. Detail-oriented with strong analytical and critical thinking skills. Excellent verbal and written communication skills. Ability to function effectively in a team environment or work independently. Demonstrated initiative, self-motivation, and adaptability to a changing environment. EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Responsibilities

The Deposit Operations Specialist ensures transaction accuracy and regulatory compliance while providing support for treasury management and business banking services. They perform quality control reviews, resolve branch inquiries, and assist with the maintenance of online banking products.