DEPOSIT & TREAURY SOLUTIONS SUPPORT SPECIALIST

Deep Roots, Home Grown, Still Growing… We’re Hiring! First Southern Bank’s mission is to deliver valuable and tailored solutions to our broad family of customers in an environment of approachability and excellence. We are looking for a team member who is focused on delivering passionate and consistent excellence, being a great team player, and embracing a diversity of ideas.
First Southern Bank is looking for a Deposit & Treasury Solutions Support Specialist to join our team! The Deposit & Treasury Solutions Support Specialist has a working knowledge of the products and services designed for business customers and serves as support for the Deposit & Treasury Officer and Commercial Banking staff by providing professional, courteous, and efficient customer service to the bank’s business customers and prospects.

REQUIREMENTS:

• High School Diploma or GED; Bachelor’s degree preferred
• Two (2) years previous commercial banking experience; operational and/or treasury management experience preferred
• Excellent computer and communication skills (in person, phone, and email)
• Ability to operate in a team environment to accomplish shared goals
• Ability to prioritize multiple demands
• Friendly, courteous, and professional disposition

• Maintain extensive technical knowledge of Treasury Management products, services, pricing, operating systems, data transmissions, file formats and procedures used for the delivery and support of Treasury Management products and services.
• Research and respond to all Treasury Management customer inquiries in a timely and efficient manner, partnering with Treasury Management Officer and Commercial Banking staff when necessary.
• Capable of performing technical tasks associated with RDC customers including installation of equipment at customer’s place of business while being assisted by IT staff.
• Develop an understanding of the bank’s ACH processes.
• Provides support for customer resolution on Treasury Management issues; training customers as requested.
• Ensure that customer documentation, internal processes and procedures are compliant with regulatory guidelines.
• Assist Deposit & Treasury Officer in identifying additional customer needs and offering/providing additional Treasury Management products and services.
• Prepares daily/monthly reports and exception reports for Treasury Management services.
• Assists in the coordination and support of RDC/ACH risk assessments.