ABOUT CREED:

Creed is a family business, established in 1972, which is ambitious with it’s growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It’s a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and this year we have been listed as a top 50 company to work for by Best Companies, across all three of our depots, having achieved a “two star” status. We are also the number one food and drinks sector (Q2) company to work for. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

ROLE DETAILS:

As a Depot General Manager you will lead and coordinate warehouse and transport operations across day and night shifts, ensuring exceptional service levels that exceed our Company Service Level (CSL) target of 99%. The role is central to driving cross-functional collaboration, continuous improvement, and operational efficiency by aligning people, processes, and technology. Through strong leadership and a values-led approach, the role develops a high-performance culture that supports the growth of our people and enhances the overall customer experience

SOME RESPONSIBILITIES OF THE ROLE INCLUDE:

• Lead the Operations team in a positive, customer-focused, and professional manner.
• Recruit, train and develop the team both for new positions and succession planning.
• Develop a diverse, inclusive, solutions-oriented, and customer service focussed culture through coaching and mentoring the team and encouraging two-way communication.
• Listen to employee, customer, and stakeholder feedback and take action to improve employee engagement and improve and develop Best Companies action plans and results.
• Share ideas and develop innovative ways of working to improve company performance and employee engagement in line with the business strategy within the departmental budget.
• Ensure that the department demonstrates professionalism and delivers an awesome customer experience to both internal and external customers.
• Assist the transport and warehouse management teams by developing and delivering training, 1-2-1’s, appraisals, and regular team briefings across the dayshift, afternoons, and nightshift operations.
• Develop and implement improvement strategies and gain buy-in from stakeholders at all levels within the operations team.
• Develop effective improvement projects and work to ensure that new processes implemented meet the needs of all stakeholders involved.
• Gain buy-in from all stakeholders, and fully brief the reasons, implications & timelines of all planned change initiatives.
• Ensure the safe, accurate, and timely execution of all Warehouse and Transport operations and continuously improve both processes within each team, and across departments.
• Improve pick flows, workflows, implement standard operating practices and prepare for and implement automation.
• Review the warehouse layout and product placement in order to improve efficiencies.
• Review workflow patterns and racking configurations in order to improve efficiencies and accuracy.
• Manage and improve the use of our Warehouse Management System by ensuring all movements are recorded accurately and on time and that this information is reported on and used to inform decision making on processes for all proposed change initiatives.
• Continuously improve processes across the operation including effective processing of depot waste, maintenance of equipment, and maintenance of warehouse standards (Appearance, Food Safety, Health and Safety, and resource availability).
• Measure and report performance against the Company service targets, and budgets and develop and implement ideas for improvement.
• Develop innovative ways of working to improve company performance and employee engagement in line with the business strategy and within the departmental budget.
• Develop robust, but flexible processes, procedures, and appropriate people and equipment resource availability.
• To report all accidents and promote best practices in Health and Safety and contribute to ensuring a safe working environment for all employees, workers, and visitors on site.
• Conduct 121’s, performance, induction, absence reviews and staff searches with the management team in line with company policies and procedures.
• Provide management cover for operational colleagues during their absence.
• Enhance processes and procedures for an ambient warehouse, fresh warehouse and a frozen facility across our three locations.
• Work on projects across all shifts to include dayshift goods-in , and afternoons and nightshift goods-out operations and in collaborating with other stakeholders
• Departmental budget, Company KPI and Service Level management.