We are a busy depot office based in Roscommon, providing reliable parcel delivery and collection services across the Longford/Roscommon area. Our team is friendly, customer-focused, and dedicated to ensuring smooth day-to-day operations. We pride ourselves on excellent customer service and efficient support for both our drivers and customers.

JOB SUMMARY:

We are seeking a motivated Customer Service & Office Administrator to join our Roscommon depot team. This role involves handling customer queries, supporting drivers with parcel tracking and delivery information, and carrying out general office duties to ensure smooth operations.

REQUIREMENTS / QUALIFICATIONS:

• Basic computer skills (Microsoft Office, email, data entry)
• Strong communication skills, both verbal and written
• Good knowledge of the Longford/Roscommon area (to support drivers)
• Ability to multitask and handle customer queries efficiently
• Previous office or customer service experience (preferred but not essential – training provided)

SKILLS:

• Customer service and interpersonal skills
• Problem-solving and adaptability
• Attention to detail and accuracy in data entry
• Teamwork and reliability

• Answer phone calls, emails, and in-person customer queries in a professional manner
• Support drivers by locating Eircodes and assisting with parcel delivery information
• Handle parcel scanning, tracking, and data entry
• Perform general office duties such as filing, record-keeping, and documentation
• Provide excellent customer service both face-to-face and over the phone
• Assist with problem-solving for delivery and customer service issues
• Collaborate with team members to ensure efficient depot operations