SKILLS:

• SCCM OSD, Imaging, or similar desktop imaging technology.
• Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
• Active Directory experience.
• Problem solving and troubleshooting abilities
• Excellent communication, documentation, and written skills
• Experience with XenMobile or other Mobile management software a plus.
• Experience using Office 365 suite

REQUIREMENTS:

• Education: Preferred but not required two (2) year degree or equivalent experienceA+ certification or equivalent work experience in Depot/Workstation support

• Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
• Work Order and ticket handling. Maintain queues, communicate, fulfill.
• Cycle counts of Depot inventory (devices and peripherals)
• Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
• Troubleshoot software or hardware issues.
• Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
• Manage and track devices sent to 3rd parties for repair.
• Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system.
• Ensure compliance with established standards, policies, and configuration guidelines.
• Maintain a comprehensive repository for documentation and update as needed.
• PC and Apple Mac set up and support experience.
• iPad and Tablet setup, OS updates, and wiping of the device.
• Manage cellular activations of mobility assets (request activations, reassignments, cancelations).