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Deputy/Assistant Teleservices Manager – (Contact Centre, General Banking Se at Bank of China (Hong Kong) Limited

, , -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Banking Products, Wealth Management, Cross-selling, Inbound Calls, Outbound Calls, Complaint Handling, Financial Services, Interpersonal Skills, Communication Skills, MS Office, Chinese Input, Investment Knowledge, Insurance Knowledge

Industry

Banking

Description

RESPONSIBILITIES: * Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax * Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately * Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets * Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after-sale services to diverse customer types * Address customer feedback / complaints professionally * Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies REQUIREMENTS: * Degree or above is preferred * With qualifications in IIQE and HKSI is an added advantage * At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage * Independent, self-motivated, customer-centric and able to work under pressure * Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua * Proficient in PC applications, such as MS Office and Chinese inputs * May required on-shift duty as needed * Applicants with less experiences will be considered as Teleservices Executive * Applicants with more experiences will be considered as Teleservices Manager

Responsibilities

Manage customer inquiries and requests across multiple channels while delivering quality service and cross-selling banking products. Address customer feedback professionally and assist management in implementing unit guidelines and policies.