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Deputy Branch Manager-Inbound-Branch Banking-Service at Kotak Mahindra Bank
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations Management, Customer Focus, Proactivity, Service Delivery Excellence, Organizational Skills, Time Management, Regulatory Compliance, Attention To Detail, Service Improvement, Leadership, Team Supervision, Complaint Resolution, Problem Solving, Conflict Resolution, Customer Communication, Performance Management, Analytical Skills

Industry

Banking

Description
We are looking for a proactive and customer-focused Deputy Branch Manager - Inbound to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Deputy Branch Manager - Inbound will also be responsible for team supervision, complaint resolution, and maintaining high service scores. Manage and improve service scores of the branch Oversee day-to-day branch operations ensuring smooth functioning Ensure strict adherence to compliance, audit, and regulatory requirements Authorize and verify system inputs by subordinates for customer transactions and service requests Manage branch lobby and customer queues to enhance service delivery Handle cash operations including foreign exchange (FX) and traveler’s cheques (TCs) within branch limits Resolve customer complaints within defined turnaround times (TAT) Ensure AML and KYC compliance for account opening forms submitted to CPC/RPC Guide and monitor team members to maintain operational efficiency and service quality Operations management, customer focus, proactivity, service delivery excellence, organizational skills, time management, regulatory compliance, attention to detail, service improvement, leadership, team supervision, complaint resolution, problem-solving, conflict resolution, customer communication, performance management, analytical skills.
Responsibilities
The Deputy Branch Manager - Inbound will oversee daily branch operations and ensure exceptional service delivery. Responsibilities include managing team supervision, complaint resolution, and maintaining high service scores.