Deputy COO - Head of Business Operations - Ultimo at IFS NORTH AMERICA INC

Nunspeet, Gelderland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Business Operations, Forecasting, Pricing Governance, GTM Execution, Commercial Governance, Strategy, Performance Management, Scenario Planning, Data-Driven Decision Making, Team Leadership, CRM Governance, Analytical Modelling, Value-Based Pricing, Deal Desk, Account Review

Industry

Software Development

Description

Company Description IFS Ultimo is strengthening its commercial operating model as part of its next growth phase. Under the COO, we are building a structured Business Operations framework spanning forecasting discipline, pricing governance, partner ecosystem expansion, and GTM execution to support scalable, predictable SaaS growth. These roles sit at the core of that build-out and directly influence how the revenue engine scales globally. Job Description About the Role As part of the IFS Ultimo leadership team, the Deputy Chief Operating Officer & Head of Business Operations will act as the right hand to the COO, serving as a senior leader responsible for driving operational excellence, commercial governance, and scalable growth across a high-growth SaaS business. This role combines strategic leadership with operational ownership. You will lead the Business Operations function end-to-end, ensuring forecasting accuracy, GTM effectiveness, commercial discipline, and execution rigor across the organisation. You will operate at both executive and operational levels - shaping strategy with the Leadership Team while ensuring disciplined execution through strong processes, data, and team leadership. This is a hybrid role, working from the office 1–2 days per week as needed. Preference is for candidates based in the Netherlands or UK, given the close collaboration with senior stakeholders across Leadership, Sales, Marketing, Finance, Product, and Delivery. Key Responsibilities Strategic & Executive Leadership Serve as trusted advisor and operational counterpart to the COO, helping shape and execute company-wide strategy. Partner with the Leadership Team to drive strategic initiatives, operating model design, and performance management. Lead preparation and insights for Executive Reviews, QBRs, and board-level reporting. Business Operations Ownership Own the end-to-end commercial operating cadence, including forecasting, pipeline governance, and scenario planning (worst case / best case). Establish and maintain robust forecasting methodologies and revenue predictability frameworks. Drive cross-functional GTM planning, including segmentation, capacity planning, sub-market strategies, and AI-enabled product commercialisation. Commercial Governance & Performance Oversee pricing & packaging strategy, including value-based pricing models and AI monetisation opportunities. Own commercial governance frameworks, including sales policies, incentive structures, approval matrices, and compliance standards. Oversee Deal Desk and complex deal support, ensuring disciplined decision-making while enabling growth. Support and refine sales incentive design based on quantitative and strategic analysis. Lead account and deal review cadences, constructively challenging assumptions and driving accountability. Operational Excellence & Team Leadership Lead and develop the Business Operations team, including direct management of the Business Operations & Strategy Manager and Renewals Manager (where applicable). Define scalable processes, tooling, and reporting infrastructure to support continued SaaS growth. Drive improvements across CRM governance, reporting accuracy, and commercial analytics. Ensure cross-functional alignment between Sales, Marketing, Finance, Product, and Delivery. Qualifications Key Competencies Executive-level strategic thinker with strong commercial instinct and operational depth. Proven ability to scale operating models within a high-growth SaaS environment. Strong leadership capability - able to build, manage, and elevate high-performing teams. Data-driven decision-maker with the confidence to challenge senior stakeholders constructively. Structured, disciplined, and highly accountable. Comfortable operating in ambiguity while building clarity and alignment. Qualifications Essential: Bachelor’s degree in Business, Economics, Finance, Engineering, or related field (MBA preferred but not required). 8–12+ years of experience in Business Operations, RevOps, Strategy, Consulting, or senior commercial roles within a SaaS environment. Demonstrated experience partnering with executive leadership in a scaling organisation. Advanced proficiency in Excel and PowerPoint, with strong financial and analytical modelling capabilities. Desirable: Experience working with HubSpot CRM and modern RevOps tooling such as CPQ. Experience with BI tools (e.g. Power BI or equivalent). Experience supporting Board-level reporting and investor-facing materials. Exposure to AI product commercialisation or SaaS monetisation strategy. What You’ll Gain A pivotal leadership role as second-in-command to the COO within a scaling, high-growth SaaS company. The opportunity to shape the commercial operating model and growth engine of the business. Direct influence on GTM strategy, pricing, monetisation, and long-term value creation. Ownership of a high-impact function with visibility across the full organisation. A dynamic, ambitious environment focused on disciplined growth and operational excellence. Additional Information IFS Referral Bonus Code: SH Job Location: On site

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Responsibilities

The Deputy COO will serve as the COO's right hand, driving operational excellence, commercial governance, and scalable growth across the high-growth SaaS business. This involves owning the end-to-end commercial operating cadence, including forecasting accuracy, GTM planning, and establishing robust commercial governance frameworks.