• High bonuses
• Comprehensive health and wellness benefits
• Ongoing training and development opportunities
• A collaborative and supportive work environment
• Work-Life Integration & Purposeful Work

REQUIREMENTS:

• Degree in Business, Service Design, Analytics, or related field.
• 10–12 years’ experience in CX, service management, analytics, or related areas.
• Strong leadership, strategic thinking, and stakeholder engagement skills.Proficient in data tools (e.g., Power BI, Python, SPSS), service design, and process improvement frameworks (e.g., Lean, Six Sigma).
• 
  Interested candidates kindly click the APPLY NOW button.
  By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
  EnviroDynamics Solutions Pte Ltd (EDS)
  EA License No.: 12C6285
  EA Personnel Reg No.: R2512734

ROLE SUMMARY:

We are looking for a seasoned professional to lead customer insights, customer experience (CX) strategy, and service design initiatives. This role involves developing strategies to enhance citizen-centric experiences, drive continuous service improvement, and lead cross-functional teams in delivering impactful CX outcomes.

KEY RESPONSIBILITIES:

• CUSTOMER INSIGHTS & ANALYTICSDesign and execute strategies to gather and analyse customer feedback and behaviour.Translate insights into actionable recommendations to improve service delivery.Use tools like Power BI and machine learning for advanced analytics and data visualisation.
• CX STRATEGY & COMMUNITY ENGAGEMENTDevelop and implement the organisation-wide CX strategy and roadmap.Lead the CX Community of Practice (CoP), build internal capabilities, and embed CX standards.Drive change management to ensure successful CX adoption.
• SERVICE DESIGN & PROCESS IMPROVEMENTLead service transformation projects using Human-Centred Design (HCD) approaches.Redesign service journeys based on customer insights and behavioural data.Drive continuous improvement through feedback loops and innovation.
• LEADERSHIP, PEOPLE DEVELOPMENT & BUDGET OVERSIGHTLead cross-functional teams, providing coaching and professional development.Manage budgets, procurement, and vendor performance across CX portfolios.