Deputy Director (HR Operations & Performance Management) | NAFSA at Pakistan Single Window

Islamabad, Islamabad Capital Territory, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operations, Performance Management, Employee Lifecycle Management, HRIS, Data Governance, Policy Implementation, Disciplinary Proceedings, Grievance Handling, HR Analytics, Record Keeping, Audit Compliance, Contract Management, Payroll Coordination, Process Improvement, Strategic Planning, Advisory Support

Industry

IT Services and IT Consulting

Description

This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistan’s agri-trade ecosystem through enhanced regulatory oversight, facilitation, and modernization of food safety and trade processes. The selected candidate will be part of NAFSA’s foundational team, contributing to the development of systems, processes, and institutional capabilities. Responsibilities: Oversee end-to-end employee lifecycle administration including employee master data management, service history documentation, leave and attendance governance, contract management, payroll inputs (as applicable), and separation workflows. Ensure personnel files are secure, accurate, retrievable, and audit-compliant with proper documentation controls, version integrity, and record retention discipline. Implement defined HR service delivery standards with clear turnaround benchmarks and structured escalation protocols across HQ and field formations. Lead administration of the organization-wide performance management framework including goal-setting cycles, mid-year reviews, annual appraisals, calibration coordination (where applicable), and performance improvement plan (PIP) governance. Monitor performance cycle completion compliance across departments and escalate governance or non-compliance risks to the Director. Ensure confirmation and promotion decisions are supported by documented performance records and aligned with approved policies and delegated authority controls. Prepare consolidated performance analytics, rating distribution summaries, confirmation status reports, and performance risk indicators for leadership review. Ensure consistent implementation of approved HR policies and SOPs across NAFSA and provide structured advisory support to line managers on policy interpretation and conduct matters. Coordinate disciplinary proceedings ensuring due process, documentation completeness, confidentiality safeguards, and coordination with Legal where required. Oversee grievance handling processes ensuring neutrality, fairness, documentation integrity, and timely resolution. Administer HRIS ensuring data accuracy, confidentiality safeguards, role-based access controls, system integrity, and periodic validation checks. Generate periodic HR dashboards and KPIs including attrition trends, attendance patterns, confirmation status, performance cycle progress, and employee relations metrics. Ensure HR documentation and reporting are audit-ready and compliant with regulatory and governance oversight requirements. Identify HR operational risks including documentation gaps, policy non-compliance, process delays, and data integrity issues, and implement structured corrective controls. Lead continuous improvement initiatives to streamline HR workflows, strengthen internal controls, and enhance employee service delivery efficiency. Support HR digitalization initiatives and process automation efforts in coordination with ICT. Perform any other duties assigned by the Director Human Resource & Administration. Education: Master’s degree in HRM, Business/Public Administration, Management Sciences, or related discipline (HEC-recognized). Candidates with Professional HR certification (SHRM-CP/CIPD) will be preferred Experience: Minimum 8 years of relevant HR operations / shared services experience, including at least 4 years in a supervisory/managerial capacity. Demonstrated experience managing employee lifecycle administration (HR records, leave/attendance governance, contract administration, payroll coordination inputs where applicable, separations), performance management cycles, and employee relations / discipline processes with strong documentation discipline. Hands-on experience managing HRIS/HR data governance, reporting dashboards, and audit-ready recordkeeping. Exposure to regulatory, autonomous body, SOE, or public-sector governance frameworks and compliance-driven environments will be preferred.

Responsibilities

The Deputy Director will oversee end-to-end HR operations, including employee lifecycle administration, performance management frameworks, and HRIS data governance. They are responsible for ensuring policy compliance, managing disciplinary and grievance processes, and providing structured advisory support to leadership.