JOB SUMMARY

In this crucial role, you’ll assist our Donor Records Manager by overseeing the quality, accuracy and timeliness of NHSBT administration workloads. You’ll help ensure the highest quality of clerical work and record updates, in turn helping us deliver better outcomes for patients throughout the UK.
As Deputy Donor Records Manager, you’ll make sure our Donor Records team carry out all their work in line with our standard operating procedures. Their duties include dealing with clinical correspondence, inputting data into our national database and amending records on the British Bone Marrow Register.
As you support the team, you’ll deal with queries and complaints from donors, report issues to our Quality Department and manage your department in the Donor Manager’s absence.

EXPERIENCE AND KNOWLEDGE

• Experience of working with Information Technology using Microsoft Office packages (Word, Excel and Outlook) and database systems.
• Experience of working in a busy office environment and using office equipment.
• Knowledge and understanding of Information Governance.
• Experience of monitoring, developing and amending working procedures.

QUALIFICATIONS AND TRAINING

Demonstrates commitment to own Continued Professional Development (CPD).
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ABOUT US

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we’ll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

WHAT WE OFFER: (REORDER THESE IN THE MOST ATTRACTIVE WAY FOR YOUR AUDIENCE)

• NHSBT promotes flexible working opportunities where the role will allow.
• 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
• We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
  Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
  The normal working hours for this role are 37.5 hours per week, Tuesday - Saturday based at Bristol Blood Centre (Filton). Working hours to be discussed and agreed with successful candidate.
  This vacancy will close at 23:59 on Friday 15th August 2025 subject to change
  For informal enquiries please contact Jan Mills, Regional Donor Records Manager on email: Jan.Mills@nhsbt.nhs.u

MAIN DUTIES OF THE JOB

In this role you will assist the Donor Records Manager by supervising the Donor Records team. This will involve:

• Overseeing the quality and accuracy of their workloads for completion within our agreed timescales.
• Supervising the team including overseeing annual leave, sick absence, mandatory training and personal development.
• Monitoring, maintaining and promoting Quality Standards in accordance with NHSBT policy and liaise with Quality Assurance department to ensure that all audits, both internal and external will be passed, with particular reference to Good Manufacturing Practice.
• Liaising with Laboratories and Clinical Support Team at all levels to ensure the safe release of blood products.
• Acting as Key Pulse Trainer for the department.
• Providing support to our internal customers.
• Deputising for the Donor Records Manager as required.

You will be required to participate in a public holiday/Bank Holiday cover rota.
The role may also involve occasional travel to other NHSBT and external sites.