Job Ref: EHG3037
Branch: Holiday Inn Express Poole
Location: Holiday Inn Express Poole, Poole
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Variable - as per business requirements.
Hours per week: 40
Posted date: 03/06/2025
Closing date: 17/07/2025
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and Citi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Deputy General Manager at our HolidayInn Express Hotel in Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Deputy General Manager you’ll be the key driver in moving our standards forward and implementing changes to assist in providing true hospitality for all our guests whilst increasing our profit growth and revenue.

• To provide assistance and support to our Hotel General Manager with the day to day operational of the property in order to achieve the highest service standard and complete guest satisfaction;
• To supervise and guide our Heads of Departments to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and company objectives;
• A good understanding of business acumen, in order to control costs, wages and margins to ensure that budgeted targets are met each month.
• To ensure effective succession planning is put in place, act as a mentor all Team Members within our hotel;
• To cover duty management shifts in the absence of other Head of Departments / Guest Service Managers;
• To recruit, engage and retain our colleagues through effective performance management, and to assist with the daily admin according to company policy and procedures.
• To deputise for the General Manager as required.