Deputy General Manager at Sige Relais Chateaux

, Kenmare Municipal District, Ireland -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Service, Operational Excellence, Food & Beverage Management, Team Management, Complaint Handling, Financial Performance, Training, Compliance, Communication, Problem Solving, Staff Engagement, Luxury Service Standards, Resource Planning, Continuous Improvement, Interpersonal Skills

Industry

Hospitality

Description

Company Description Work With The Best We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do. Sheen Falls Lodge is a 2 Michelin Keys Hotel and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too. If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch. Job Description 5-Star Luxury Property | Relais & Châteaux | 2 Michelin Key Join our team - Europe’s Number 1 Resort We are currently inviting applications from a qualified and experienced hospitality professionals with an extensive background in 5-star luxury environments for the prestigious role of Deputy General Manager at our award-winning property. This is a senior leadership role within this 5- Star, Relais & Châteaux, 2 Michelin Key establishment, requiring a strong commitment to maintaining the highest standards of luxury, guest service, and operational excellence. Key Responsibilities: Provide leadership, direction and oversee the day-to-day operations across all hotel departments, ensuring exceptional guest satisfaction, operational efficiency, productivity, and profitability. Support the General Manager in all aspects of hotel operations, with operational oversight on the Food & Beverage department. Ensure consistent delivery of exceptional guest experiences in line with 5 *, Relais & Châteaux. Ensure the outlets are delivering a high service standards, strict adherence to standard operating procedures (SOPs), and consistent professional team presentation. Correspond with guests in a professional manner via telephone and email. Handle complaints and guest queries that arise in a professional and efficient manner, ensuring a thorough and complete follow-up. Uphold and exceed luxury quality benchmarks, compliance standards, and service protocols across all departments and liaise with department managers regularly. Monitor and continuously improve the guest experience, ensuring that all service delivery meets or exceeds 5-star resort standards and aligns with Relais & Châteaux expectations. Provide strategic leadership and support to the food and beverage department heads. Act as the decision-maker in the absence of the General Manager, ensuring seamless daily operations and business continuity. Drive operational performance and efficiency through productivity, overseeing and optimising roster scheduling, and ensuring efficient resource planning across departments while achieving commercial and service-related objectives. Drive a strong revenue and upselling culture, ensuring opportunities are maximised through regular training, team engagement, and operational execution. Collaborate with Events and F&B to ensure an enhanced guest experience Oversee monthly financial performance, including budgeting, forecasting and reporting to optimise cost efficiency while delivering high-quality operational outcomes. Foster a positive team culture with a focus on staff engagement, training, and continuous improvement. Uphold the team presentation, grooming and uniform policy standards. Ensure that all enquiries from both guests and team members are dealt with promptly, efficiently and professionally Ensuring the operation is in compliance with all relevant legislation, including Fire, Health and Safety regulations, Food Safety standards, Licence Law, and Employment legislation. Collaborate with HR and HOD’s ensuring an inclusive and engaging work environment and employee culture that reflects the employee brand and high service culture of Sheen Falls Lodge and the Relais & Châteaux ethos. Work closely with HR and HOD’s to embed a strong culture of training, accountability, and continuous improvement in the operation, standards, and guest satisfaction. Qualifications Candidate Profile: A bachelor’s degree in hospitality management or a related field. A progressive career path in hospitality management with a minimum of 2- 3 years’ experience in a senior management role/ director role or above within a 5-star luxury hotel or resort environment, ideally in Ireland or UK. A strong working knowledge and leadership background in food & beverage within a luxury hotel environment. Proven track record of delivering luxury guest experiences and managing high-performance teams. A deep understanding of food & beverage operations, luxury service standards, and hotel compliance. Professional, polished, and service-driven with excellent interpersonal and communication skills. Adaptable, solutions-focused, and calm under pressure. Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the right to live and work in Ireland without restriction. Additional Information The place Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it. Should you like to apply for this position please apply in confidence to https://careers.sheenfallslodge.ie/deputy-general-manager-267800.htm

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Responsibilities

The Deputy General Manager will provide leadership and oversee day-to-day operations across all hotel departments, ensuring exceptional guest satisfaction and operational efficiency. This role also involves supporting the General Manager and driving a strong revenue culture while maintaining luxury service standards.